Connect with trained, background-verified listeners who provide a non-judgmental, confidential space. Chat, voice call, or video call—you don't have to face it alone.
We combine advanced privacy standards with compassionate, trained listeners to create a perfect peer-counseling experience.
Conversations are anonymous. We do not store text logs, voice calls, or save recordings. Your safety and secrets are fully protected.
Every listener on the platform undergoes background verification and is certified in active listening and empathetic dialogue.
Choose the mode that fits your comfort level. Connect instantly via text chat, voice call, or high-quality video call sessions.
Connecting with support is straightforward, secure, and instant.
Verify your phone number quickly via secure OTP. Your profile details can remain fully anonymous.
Browse active verified listeners. Filter by category or language, and choose between chat or calls.
Top up your secure wallet via Razorpay and start talking immediately. Billed per minute/session.
Have questions, feedback, or need assistance? Reach out to our support team.
Our dedicated operations team is available to assist you with wallet recharges, listener KYC onboarding, or other inquiries.
support@thelistener.in
Bangalore, Karnataka, India
Last updated: June 2026
The Listener ("we", "our", or "us") operates the website and the mobile application. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service.
Your privacy is our core mission. Chat texts, call streams, and session media are not logged or stored on our servers. Your phone number is only collected for authentication (verification via OTP) and is strictly masked from listeners and other users.
We do not collect any personal identifier except the phone number during OTP registration. Your profile name, gender chips, and interests are fully customizable and do not need to contain real identity elements.
Top-up recharges are processed through secure partner payment gateways (Razorpay). We store only your wallet transaction status, log details, and billing amounts to calculate balances and expert earnings. We never see or store your credit/debit card numbers or netbanking credentials.
We retain your account information (phone number, profile details, session history, and wallet transaction records) for as long as your account remains active on our platform. As stated above, we do not store chat message content or voice/video call streams at any time — these exist only for the duration of a live session and are never written to our servers. Session metadata (such as duration, mode, and amount charged) and wallet transaction records are retained to maintain accurate billing history, resolve disputes, and comply with applicable financial record-keeping and tax obligations.
You may request deletion of your account and associated personal data at any time by emailing support@thelistener.in from your registered email address, or by including your registered phone number in your request. We will process deletion requests within 30 days. Upon deletion, your profile and personal information will be permanently removed from our active systems, except where we are legally required to retain certain records (such as transaction and billing data) for tax, accounting, or regulatory compliance. Any such retained data is used solely to meet those legal obligations and for no other purpose.
If you have any questions about this Privacy Policy, or wish to exercise your data rights, please contact us at support@thelistener.in.
Last updated: June 2026
Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the website and the mobile application operated by The Listener.
The Listener provides supportive peer counseling and wellness chat services. We connect users with background-verified, trained active listeners. We do NOT provide clinical therapy, medical advice, diagnostics, or psychiatric treatments.
The services provided through this platform are NOT a substitute for professional mental health services, crisis hotlines, or medical interventions. If you are experiencing thoughts of self-harm, a psychiatric crisis, or any medical emergency, please immediately call your local emergency numbers (e.g., 112 in India) or visit the nearest healthcare facility.
recharges are consumed in real-time. Charges for chats are flat per-session, and calls are billed per-minute. If your wallet balance reaches zero, the active chat/call session will automatically terminate immediately.
You agree to behave respectfully towards our listeners. Any verbal abuse, sexual harassment, hate speech, or threat will result in immediate termination of your account, forfeiture of your wallet balance, and potential legal actions.
Last updated: June 2026
All wallet top-up transactions performed inside the mobile application are final and non-refundable. Once money is added to your secure wallet balance, it cannot be refunded back to your bank account, credit/debit card, or UPI address.
Wallet balances are deducted in real-time based on the duration of voice/video calls or upon starting flat-rate chat sessions with verified listeners. Once a session begins, the credits consumed during that session are non-refundable.
If you experience technical issues (such as call drops, network disconnection, or hardware failures) during a session that results in incorrect credit deductions, you may submit a request to support@thelistener.in within 48 hours. Our operations team will investigate the database session logs and, if a platform error is verified, credit back the disputed amount to your in-app wallet balance.
Last updated: June 2026
The Listener provides purely digital peer-support, counseling, and wallet recharges through the mobile application. We do not sell, ship, or deliver any physical merchandise, goods, or hardware products.
All digital products and services are delivered instantaneously:
Since all services are delivered digitally inside the mobile app, there are no shipping charges, delivery fees, or handling costs applicable to any purchase.
