Privacy Policy
Last updated: June 2026
The Listener ("we", "our", or "us") operates the website and the mobile application. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service.
1. Anonymity & Data Protection
Your privacy is our core mission. Chat texts, call streams, and session media are not logged or stored on our servers. Your phone number is only collected for authentication (verification via OTP) and is strictly masked from listeners and other users.
2. Information Collection
We do not collect any personal identifier except the phone number during OTP registration. Your profile name, gender chips, and interests are fully customizable and do not need to contain real identity elements.
3. Wallet & Transaction Information
Top-up recharges are processed through secure partner payment gateways (Razorpay). We store only your wallet transaction status, log details, and billing amounts to calculate balances and expert earnings. We never see or store your credit/debit card numbers or netbanking credentials.
4. Data Retention
We retain your account information (phone number, profile details, session history, and wallet transaction records) for as long as your account remains active on our platform. As stated above, we do not store chat message content or voice/video call streams at any time — these exist only for the duration of a live session and are never written to our servers. Session metadata (such as duration, mode, and amount charged) and wallet transaction records are retained to maintain accurate billing history, resolve disputes, and comply with applicable financial record-keeping and tax obligations.
5. Data Deletion
You may request deletion of your account and associated personal data at any time by emailing support@thelistener.in from your registered email address, or by including your registered phone number in your request. We will process deletion requests within 30 days. Upon deletion, your profile and personal information will be permanently removed from our active systems, except where we are legally required to retain certain records (such as transaction and billing data) for tax, accounting, or regulatory compliance. Any such retained data is used solely to meet those legal obligations and for no other purpose.
6. Contact Support
If you have any questions about this Privacy Policy, or wish to exercise your data rights, please contact us at support@thelistener.in.