Return & Refund Policy

Last updated: June 2026

1. No Refunds on Wallet Recharges

All wallet top-up transactions performed inside the mobile application are final and non-refundable. Once money is added to your secure wallet balance, it cannot be refunded back to your bank account, credit/debit card, or UPI address.

2. Billing Deductions

Wallet balances are deducted in real-time based on the duration of voice/video calls or upon starting flat-rate chat sessions with verified listeners. Once a session begins, the credits consumed during that session are non-refundable.

3. Service Disruptions & Adjustments

If you experience technical issues (such as call drops, network disconnection, or hardware failures) during a session that results in incorrect credit deductions, you may submit a request to support@thelistener.in within 48 hours. Our operations team will investigate the database session logs and, if a platform error is verified, credit back the disputed amount to your in-app wallet balance.